Now you're able to sort your Inbox Queue by date and filter by tag! 🎉 Bringing a more efficient queue so your Agents can focus on doing their best work.
You can sort your conversations by date:
- From newest to oldest
- From oldest to newest
Want to try it?
Simply go to your Inbox Queue, sort your Inbox tickets in ascending or descending order, or select the tags you want to filter, and that's it!
Coming soon: Filters by status, and, for Inbox Owners and Admins: filtering by Agent.