MessageBird changelog
MessageBird changelog
inbox.messagebird.com

Inbox: Canned Replies

 

Improvement

  

We've extended the Inbox Canned Replies functionality, introducing a new Categories view.

Screenshot 2022-04-29 at 11.11.50.png

You can now easily manage your Categories, create, edit and delete those you don't need anymore.

Apart from a new way of adding Canned Replies inside categories, you can also assign them to specific queues, making sure your Agents only see & use Replies relevant to them ✨

Screenshot 2022-04-29 at 11.11.13.png